We operate with Integrity

• We conduct our business with the highest ethical and professional standards.
• We are responsible for our actions and are committed to honesty, openness and fairness in all of our relationships.

We deliver the highest levels of Service

• We deliver total customer satisfaction, providing outstanding service by anticipating, understanding and pro-actively seeking the best solutions for our customers’ unique requirements.
• We build lasting and mutually beneficial relationships with our customers and employees, emphasizing the importance of creating true partnerships.

We recognize that People are the cornerstone of our success

• We promote “ownership” by creating a climate of trust and respect that empowers every individual.
• We accept accountability for the Company’s success by communicating expectations, providing honest feedback and recognizing achievement.

We encourage Innovation

• We have an entrepreneurial spirit and encourage creative thinking to achieve breakthrough performance.
• We foster an environment of continuous improvement where we take the initiative, exercise responsible risk-taking and adapt quickly to change.

We produce unprecedented Results

• We are committed to sustainable growth and long-term profitability, providing optimum shareholder value.
• We are passionate about winning and operate as one team with one scorecard, sharing ideas, skills, resources, technologies and best practices.

We believe in an endless quest for Excellence

• We pursue excellence by setting ambitious goals, executing flawlessly, delivering quality results and striving to surpass what has already been achieved.
• We take a leadership role, helping to make every community in which we live and work a better place.

We are committed to ongoing Development

• We are dedicated to continuous learning as individuals and as an organization, understanding that knowledge and advancement are keys to our success.
• We invest in our people, creating an environment where all employees can realize their full potential.

As you read through the guiding principles, you might have noticed that the first letters of each principle come together to form the word INSPIRED. That’s our goal . . . to inspire all of Bexil American Mortgage’s stakeholders—our customers, our employees and our shareholders—to success, and we believe that when every employee operates according to these principles that’s exactly what will happen.